Lavasoft warning: black UI, Waiting UI or game running in 32-bit mode (LavasoftTcpService64.dll)

This page explains the game’s warning about Lavasoft software and how to remove it.

Lavasoft

What is Lavasoft?

Lavasoft is a company that produces Spyware and Malware detection softwares. They are known to hide their software into third-party installers, thus reaching unwilling users in the same way used by the malware they claim to fight Lavasoft’s Wikipedia article

• BeamNG.Drive warning about Lavasoft software

• Why is the game warning me about it?

As BeamNG.Drive uses an User Interface based on CEF (Chromium Embedded Framework), it may be seen as a web browser.

The Lavasoft software tends to hook into other programs, especially browsers. When it hooks into BeamNG.Drive, it causes the UI to work incorrectly, showing only a black screen.

In some cases, it may just make the game hang on a Waiting UI screen, and then make it crash.

• Why does the game run in 32-bit mode now?

Due the ‘unwanted’ presence of this software on many PCs, BeamNG added a fallback to prevent this software breaking the UI.

This fallback makes the game run in 32-bit mode, which seems to avoid issues caused by Lavasoft.

The game will warn you about it, as 32-bit software is limited to 4GB of RAM only. Using more complex maps may result in out of memory errors.

How can I remove it?

• Method 1

  • To remove this software check if it appears in your Installed Programs list. If it does, uninstall it from there. If the problem persists, see the method below.

• Method 2

  • Sometimes the software isn’t listed on Installed Programs, or Uninstalling it may not solve the issue. In this case, deleting LavasoftTcpService64.dll located in C:\Windows\System32 will solve the issue permanently.
  • This file doesn’t belong to Windows, so it’s relatively safe to remove it, especially if you haven’t installed the software by yourself.

• What if the file is in use by some program?

In some cases, if you try to delete the .dll file manually, you may get a message telling you that’s not possible because the file is in use. That means that some program in your PC is currently using that file.

There isn’t an exact solution to this. But you could try the following:

• Boot Windows in Safe Mode and then try to remove the .dll
• Use some anti-malware software

Still not working? Contact our Support team.