Please write us an email instead: firstname.lastname@example.org
Delays in Mail Support. Expect longer reply times than usual.
For general questions regarding the game, please don't miss our
For a primer support, also try asking on our
, where our community can also try to assist
Not bought yet
Please provide a link to the store you used to purchase the game with
Link to your steam profile
Please provide the link to your steam profile. In the main User Interface, do this:
Fastspring Order ID
Please provide your Fastspring OrderID if you still have it:
We sent you this code with the original order confirmation email
Indicate which version you are using
lost Username / Password
Keys / Billing
Please describe your problem in a few words, like "could not upgrade account"
Specify what game version you are using. It can be found in the main menu or in the window title. If using techdemo, please specify
We are not able to issue refunds ourself, only Valve can do that themself.
This is a technical limitation set up by Valve.
Please refer to their
Generally speaking, they offer refunds if your playtime is less than two hours.
To request a refund, please visit Valve's Help page:
3rd party Store Refunds
We are not able to issue refunds from 3rd party stores.
You need to contact the store you bought it from originally.
Your full, real name
Not your nickname
: Please give us your full name in this field as we use it to find your order.
If you have none, leave empty
This is the email address where we will get back to you. Please check if it's working and not full.
Please specify the email you used to purchase the game with in the message field
This is the identifier of the log files you uploaded
Works if you use version 0.7.0.1 or later: This allows you to attach logs to this support request.
Please describe your problem and what you already tried to do in order to solve it.